Clarkson Surgery

Clarkson Surgery 2024-03-31 Person 3 5 0

I was sent the link to make an appointment with a nurse for Long Term Condition Review which relates to blood pressure. I had no contact with the receptionists as I made the appointment online and checked in using the TV screen. The nurse was very pleasant but the review is essentially a tick-boxes on screen exercise and some answers I gave were not exactly transposed when checking the info afterwards on the NHS app.

The appointment was scheduled for 30 mins but I was out in 10 and I would have preferred it if I had been given the whole 30 minutes in order to discuss my whole medical situation rather than solely related to my blood pressure. Without giving too many personal details, I even brought another medical event up in conversation and this was basically ignored although it was a major event and has a big influence over other aspects of my health, such as mood. So my overall feeling after the appointment was disappointment.

Clarkson Surgery 2024-03-30 Person 1 5 0

I was told earlier in March by telephone that someone would be giving me a telephone call on the 28th March at 11:30am for a yearly review. Waited for the call telling my husband not to ring me at this time. Then I received a text to say I’d missed an appointment at the surgery. I rang the surgery to be told that the receptionists wouldn’t have said that as it can’t be done over the telephone. My husband and I had heard on loud speaker while checking that I was available that day. I would’ve come to the surgery!!!

An apology would have been nice as I’d asked for the recording to be checked!!! I even offered her to send me a link so I could send her a picture of the calendar! As I had a funeral added after this appointment!

Clarkson Surgery 2024-03-30 Person 4 5 0

I have been trying for months to see a doctor all I get is you have to see an OT or speak to a pharmacist. I am in a lot of pain and all I get is 1 months supply of pain killers then I have to start the whole process again which takes weeks. I am in pain in both legs my right shoulder and elbow I can't sit on the toilet to do my business so I have problems in that department now I can't get out of the bath and have fallen several times and hit my head and I have been begging to other people for pain killers I may have to go to A&E soon

I know there are a lot of people wanting appointments but every time I ring there is never any left and when you have been on the phone waiting for someone to answer eventually you lose the will to live its so frustrating there must be an easier way to get an appointment I've been trying on and off to see a doctor for over a year and now I am getting desperate

Clarkson Surgery 2024-03-29 Person 4 5 0

Regarding receptionist , i use screen to login !! Not made a appointment for a while! Called in for regular check ups !

All fine

Clarkson Surgery 2024-03-28 Person 5 5 0

I was waiting for doctor to take my 24 hour blood pressure machine off and needed to leave to pick up my wife so the receptionist took it off so I could leave

I couldn’t find any faults